In the first release
Templates written right the first time
Write a template with a live preview, send it to Meta for review, and follow its verdict, category and quality without leaving Hena.
A live preview
See the message as the customer will, with your examples filled in.
Meta's rules checked before sending
Length, variables and buttons are checked, so fewer templates come back rejected.
The verdict, in plain words
Approved, in review, rejected or paused, with the category Meta decided next to the one you asked for.
Quality you can act on
A template's quality is shown, so you fix it before Meta pauses it.
Questions
Why do I need templates?
WhatsApp only allows free replies within 24 hours of the customer's last message. After that, or to start a conversation, you send an approved template.
Who can create templates?
Owners and admins. Everyone in the team can see them and use them.
What happens if Meta changes the category?
Hena shows Meta's decision next to what you asked for, and warns you of a change before it applies.
Be one of the first businesses on Hena
Create an account now and we will invite you to each channel as it opens.