Early access: WhatsApp first
All your customers' messages, here.
WhatsApp, Instagram, Messenger, email and SMS in one Arabic-first inbox. Your team answers from one place, and moving between channels takes one tap.
Built on the official WhatsApp Business Platform and Meta APIs.
- Hi, when will order 4521 arrive?
- Hena assistantHi Sara, your order left for delivery today and will reach you before 6 pm.
- Great, thank you!
Reply window open: 23 hours left to answer without a template
One inbox, five channels
Each channel keeps its own rules, and Hena keeps track of them for you. We open them one at a time, so each one works properly before the next.
- WhatsAppChats, approved templates and campaigns on the official APIBuilding now
- InstagramDirect messages and replies to comments, next to your other chatsAfter WhatsApp
- MessengerYour Facebook Page's messages in the same inboxAfter WhatsApp
- EmailEmail from your own domain, answered in the same inboxComing later
- SMSText messages with a registered sender nameComing later
From every channel to one inbox
Messages arrive from wherever your customers are. Your team, or the assistant, answers from one place, and the reply goes back on the same channel.
- Messenger
- SMS
Hena inbox
- Every conversation in one list
- Assignment and private notes
- Saved replies and automations
Your team
Answers from one screen, without switching apps.
The assistant
Handles the questions you hear every day.
The same channel
The customer gets the reply where they wrote.
How it works
- 1
Connect your channels
Sign in with each platform's official flow. You never share a password with us, and you can disconnect at any time.
- 2
Answer from one inbox
Every conversation lands in one list. Assign it to a teammate, leave private notes, and reply on the channel the customer used.
- 3
Automate what repeats
Auto replies, campaigns and an assistant that answers from your own information, and hands the chat to a person when it should.
Made for how teams in the region work
Some of these arrive after WhatsApp. Each channel page says what is ready.
- Arabic first
- Right-to-left from the start, Arabic and English interfaces, and message counters that understand Arabic text.
- A shared team inbox
- Roles for owners, admins and agents, assignment, private notes, and a clear record of who answered what.
- Campaigns with the cost up front
- See who will receive a campaign and what the platform will charge before you press send.
- Auto replies and flows
- Answer common questions instantly, collect details step by step, and pass the conversation to your team.
- An assistant that knows your business
- It answers from your products, policies and FAQs in Arabic and English, and stays quiet when it is not sure.
- Your data stays yours
- Each business's data is kept separate, platform access keys are encrypted, and you can ask us to delete everything.
Questions
Is Hena an official WhatsApp solution?
Hena uses the official WhatsApp Business Platform (Cloud API) from Meta. It does not use unofficial tools or automate the WhatsApp app, so your number is not at risk of being banned for that.
Which channels can I use today?
We are building WhatsApp first. Instagram and Messenger follow after Meta's review, then email and SMS. Each channel page shows where it stands.
Does Hena work in Arabic?
Yes. Arabic is the default language, the whole interface is right-to-left, and the assistant answers in Arabic and English.
How much does Hena cost?
Prices will be published here before the public launch. Messaging platforms such as WhatsApp also charge for some messages, and Hena shows that cost before you send.
Be one of the first businesses on Hena
Create an account now and we will invite you to each channel as it opens.